Ntsikelelo Citabatwa

Ntsikelelo Citabatwa has a diverse work experience. In 2012, they started working at Teleperformance as a Senior Data Consultant Agent for Vodacom, where they answered calls, assisted customers with data and contract account queries, and coached new staff members. Ntsikelelo later became a Quality Assurer Analyst for the Vodacom Campaign, investigating and resolving escalations, providing coaching and mentoring, and identifying skills gaps.

In 2016, Citabatwa worked at Old Mutual South Africa as a Broker Service Centre Agent for a few months before joining takealot.com as a Service Delivery Agent. At takealot.com, they were responsible for ensuring efficient service delivery to customers.

From 2018 to 2022, Citabatwa worked at 1-grid, initially as an Ex: Hosting Technical Support Agent. In this role, they provided technical support to clients, including assisting with queries, email support, DNS support, website support, and database troubleshooting. Ntsikelelo then took on the role of Junior Systems Administrator, where they handled escalations and monitored server and system environments.

Currently, Citabatwa is employed at VOSS as an IT Support Engineer, starting in 2022. The specific responsibilities and duration of this role are not provided.

Ntsikelelo Citabatwa began their education at Peak View High School, where they matriculated from 2002 to 2006. Following high school, from 2007 to 2008, they attended Prestige Academy, obtaining a degree in Business Accounts Administration with a focus on Accounting and Business/Management.

In 2016, Ntsikelelo enrolled at Cape Peninsula University of Technology, pursuing a degree in NHC Accountancy with a specialization in Accounting and Finance. As of now, the end date for their education at the university is not provided.

Additionally, Ntsikelelo has obtained several certifications to further their knowledge and skills. These include "Learning Ansible" and "Learning Bash Scripting" from LinkedIn in February 2022 and January 2022, respectively. In January 2022, they also completed the "Microsoft 365 Essential Training for Administrators" course through LinkedIn. Prior to that, in February 2021, Ntsikelelo completed the "Linux Mastery: Master the Linux Command Line" course on Udemy. Earlier, in January 2021, they completed "The Complete Computer Basics Course: Master Using Computer" on Udemy. Finally, in December 2020, they finished the "Introduction to Domain Names and Web Hosting - Quick Guide" course on Udemy.