Rafaela F. is a seasoned Customer Success professional with extensive experience across various industries. Currently serving as a Customer Success Manager at Voxy since May 2021, Rafaela previously held positions at Docway, overseeing project implementation and management for telemedicine services, and at Getty Images, where responsibilities included managing over 600 B2B clients and ensuring customer adoption and revenue targets. Additionally, Rafaela has worked as an Account Executive, Account Strategist at Ttech - Google, and a Trainee at Nielsen, where expertise in customer relationships and market insights was developed. Educational qualifications include an MBA in People Management from USP, a postgraduate degree in Digital Marketing from Senac Brasil, and a Bachelor's degree in Social Communication from Universidade Estadual Paulista Júlio de Mesquita Filho.
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Voxy
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Voxy is an innovative and flexible digital English language learning solution that has been used successfully by over four million learners and hundreds of corporate clients around the world. Our AI-driven platform allows each learner to follow a personalized course designed to help them reach their personal and professional goals in one-third of the time of traditional courses. Voxy's 20k+ adaptive lessons can be accessed both on the web and on any mobile device, and are accompanied by certified teachers that offer round-the-clock remote live instruction. Their engaging learning experience platform includes the essential tools necessary for effective, impactful language learning that prepares learners for real world success. Backed by leading investors in education and technology, Voxy is headquartered in New York City and has offices in São Paulo, Mexico City, and Singapore.
