Karmella Blackmon

Karmella Blackmon is an accomplished professional with extensive experience in customer service and operational management. Currently serving as the Customer Contact Center Director at Voya Financial since November 2021, Karmella oversees call center operations and client services functions, focusing on strategic planning and team development. Previously, Karmella held the position of Member Contact Center Manager at FirstLight Federal Credit Union, effectively supporting member service objectives. With a strong background in accounts receivable and process improvement from roles at ADP, Washington Mutual, DialAmerica, and Valor Contemporary Services, Karmella possesses a solid foundation in managing large teams, enhancing customer experiences, and implementing performance metrics. Karmella holds a Master of Arts in Organizational Management from the University of Phoenix and a BBA in Marketing and International Business from Baylor University.