Michael Dumlao

Michael Dumlao is a seasoned professional in customer experience and digital design, currently serving as Customer Experience Director at Voya Financial since April 2015, following roles as Lead Experience Designer and Senior Experience Designer. Michael's career includes positions as Account Manager at Web Solutions and Digital Art Director/Project Manager at Progress: A Digital Agency, where leadership of creative teams and client-focused strategies were key responsibilities. Previous experience spans various roles at ForeSite Technologies, Visual Concepts Inc., and 4Kids Entertainment, encompassing digital art direction, project management, and hands-on design work. Michael holds a B.A. in Media Arts from Pratt Institute, with a focus on Computer Graphics and Interactive Media.