Jennifer Taglia

Jennifer Taglia has over 20 years of work experience in the financial services industry. Jennifer is currently the Managing Director and Head of Client Experience at Voya Investment Management, a position they have held since March 2022. In this role, Jennifer is responsible for overseeing the client experience and ensuring alignment of priorities with Distribution and firm leadership.

Prior to their current role, Jennifer held various senior leadership positions at Voya Investment Management. From 2015 to 2022, they served as the Senior Vice President and Head of Business Management for Distribution, where they worked closely with the Head of Distribution and led a team of Sales, Consultant Relations, and Client Service professionals. Jennifer focused on executing strategies, managing business initiatives, talent management, setting sales targets, and improving sales metrics and CRM.

Before their role in business management, Jennifer was the Senior Vice President and Head of RFP at Voya Investment Management from 2011 to 2015. In this position, they managed a team responsible for producing RFPs, RFIs, and DDQs for Institutional and Intermediary Sales and Consultant Relations teams. Jennifer also implemented process improvements and enhanced reporting for firm and product level assets.

Prior to joining Voya Investment Management, Jennifer worked at ING U.S. as a Vice President and Senior Project Manager from 2010 to 2011, representing the Client Group in project management roles focused on marketing, sales positioning, process improvement, and business globalization.

Earlier in their career, Jennifer worked at GE Asset Management from 1999 to 2009. Jennifer held multiple roles during this time, including Master Black Belt & Project Manager, Master Black Belt in Lean Six Sigma, and Manager of Equity Trade Operations. In these roles, Jennifer oversaw complex offshore multi-fund platforms, coordinated operational functions, achieved regulatory compliance, and implemented improvements to increase efficiency and decrease costs.

Jennifer began their career at UBS, where they held various roles including Operations Analyst, Foreign Exchange Account Manager and Margin Specialist, and Reconciliation Analyst. In these positions, they focused on derivatives, cash reconciliations, and implementing automation to streamline processes.

Overall, Jennifer Taglia's work experience demonstrates their expertise in leadership, business management, process improvement, and client experience within the financial services industry.

Jennifer Taglia attended Fairfield University from 1995 to 1996, where they obtained a Bachelor of Science degree in Finance. Prior to that, they attended Tulane University - A.B. Freeman School of Business from 1992 to 1994, and Sacred Heart Greenwich from 1988 to 1992. In addition to their academic qualifications, they also hold certifications such as the CFA Institute Investment Foundations obtained in 2017 and a Six Sigma Master Black Belt obtained in 2006 from GE.