Heather N. Grant

Heather N. Grant, MBA, MHRM, holds extensive experience in customer service and leadership, spanning over 20 years. Currently serving as Senior Manager for Client Management Operations- Analytics & Membership at VSP Vision Care, Heather is responsible for strategic partnerships and evaluating technical systems across the enterprise. Previously, Heather held the role of Implementation Manager at Anthem, Inc. and Senior Manager of Customer Experience at Verizon, where a focus on coaching and developing supervisors was key to driving performance in high-volume customer service operations. Heather's educational background includes an MBA from Franklin University, an MS in Human Resources Management from Strayer University, and a degree in Organizational Leadership from Franklin University.