Fernanda Ramos Ferreira

Fernanda Ramos Ferreira is an experienced professional in commerce and customer success, currently serving as a Commerce Engineer at VTEX since August 2021, with previous roles including Partner Success Manager and Customer Excellence positions. Prior experience includes roles at ABRACOMEX as a trainee in foreign trade and at Stone, where responsibilities encompassed CSAT analysis and customer relationship management. At Estante Mágica, Fernanda contributed as a Customer Success Analyst and intern, focusing on partner relations and pre-sales. Academic credentials include a Master’s degree in International Relations from Pontifícia Universidade Católica do Rio de Janeiro and an MBA in Global Business Management, along with specialized training in international negotiations. Fernanda has also engaged in scientific research and volunteered for the Brazilian Red Cross, demonstrating a commitment to service and community involvement.