Peter Vadelnieks

Peter Vadelnieks serves as the Head of Customer Operations for the Americas at VusionGroup since March 2017, where notable achievements include scaling the Customer Operations program, building a skilled team of 12 in Customer Success and Technical Support, and implementing key programs to enhance customer satisfaction and operational efficiency. Prior roles include Returns Manager, where RMA processes were streamlined to significantly reduce completion times and costs, and Technical Support Manager, where improvements in support services led to high SLA compliance and increased customer satisfaction. Additional experience spans positions in customer service management, project management, and escalation leadership across various organizations, supported by a Bachelor's degree in Political Theory from California Polytechnic State University-San Luis Obispo.