Darlene Deocampo

Associate Director Quality Assurance at VXI Global Solutions

Darlene Deocampo has a strong background in quality assurance and supervision. Darlene worked at VXI Global Solutions, LLC from 2009 until present as an Associate Director Quality Assurance. Prior to this role, they held positions as a Senior Quality Manager, Quality Manager, and Senior QA Supervisor. Their responsibilities included handling all QA tasks, coaching and mentoring QA associates, facilitating program update meetings, addressing concerns, and setting goals. Before joining VXI Global Solutions, Darlene worked at TeleTech from 2005 to 2008 as a Global Quality Assurance Specialist. In this role, they were responsible for evaluating agents, providing feedback, troubleshooting issues, and acting as a team leader and trainer.

Darlene Deocampo completed their education from 1999 to 2003 at San Sebastian College - Recoletos de Manila, where they pursued AB Mass Communications. There is no available information on their education at La Consolacion College.

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Timeline

  • Associate Director Quality Assurance

    May, 2019 - present

  • Senior Quality Manager

    May, 2017

  • Quality Manager

    April, 2015

  • Senior QA Supervisor

    October, 2012

  • Quality Assurance Supervisor

    July, 2010

  • Senior Quality Assurance Specialist

    July, 2009