Melanie Marcos

Melanie Marcos has accumulated extensive experience in customer service and program management within the telecommunications and contact center industries. Currently serving as CoE-Senior Manager CX Programmed Management at VXI Global Solutions since September 2014, Melanie has held multiple roles including Client Services Manager, Training Supervisor, and Training Specialist, focusing on training both new hires and seasoned employees. Prior experience includes working as a Device General Support Representative at TTEC from February 2012 to March 2014, and as a Customer Service Representative at EPX: Eperformax Contact Centers. Melanie holds a Bachelor of Science degree in Medical Technology from the University of Santo Tomas, earned between 2015 and 2019.