Darren Johns

Darren Johns is a seasoned IT professional with extensive experience in service delivery and support management across multiple industries. Currently serving as Service Desk Manager at VyStar Credit Union, Darren emphasizes empathy and team empowerment to enhance member experiences. As Service Delivery Manager at Nexthink, Darren applies skills developed during previous roles at Baptist Health, where management of diverse technology teams focused on patient care. A history of leadership includes overseeing desktop technician services at HCL Technologies for Deutsche Bank and managing significant infrastructure projects at Deutsche Bank Nederland. With a strong foundation in technical support since their early career at EverBank and Mortgage IT, Darren Johns has consistently demonstrated a commitment to operational excellence and customer service.