Michael Martin

Michael Martin is an experienced IT and service management professional with a diverse background spanning both military and civilian roles. Currently serving as Service Desk Manager at Bagel Brands since August 2023, Michael has previously held key positions including IT Manager at Can/Am Technologies, Inc. and Service Desk Manager at American Financing, where management of direct reports and implementation of standard operating procedures led to improved customer satisfaction. Additional experience includes account management at Lumen Technologies and project leadership in cloud migrations at Medical Informatics Engineering. As a co-founder of Mad Apple Fitness, Michael successfully managed business operations across multiple locations. Michael holds a Master of Science in Information and Communication Sciences from Ball State University and a Bachelor's degree in Health and Wellness from the University of Saint Francis, complemented by a minor in Business Management.