Richard Hardin

Richard Hardin is a seasoned professional with extensive experience in customer service and operational management. Currently serving as the Global Customer Service Director at Vytelle since 2025, Hardin oversees and optimizes global service operations. Previous roles include Director of Customer Solutions at ePac Flexible Packaging, where Hardin established a customer solutions center, and Director of Customer Success at LightDeck Diagnostics, focusing on operational efficiency. Hardin also held Client Services Manager positions at both the University of Florida College of Veterinary Medicine and the University of Florida College of Medicine, managing large teams and ensuring high-quality service delivery. Earlier experience includes roles as a Facility Inspector for the State of Florida and Regional Manager at Ondeo Nalco Co. Educational qualifications include a Master of Science in Pharmaceutical Sciences and a Graduate Certificate in Forensic Medicine from the University of Florida.