Isabel MacDonald

Isabel Macdonald currently serves as the Head of Retail Operations at Waitrose & Partners, having held various leadership positions since September 2020. Prior to this role, Isabel accumulated 18 years of experience at John Lewis & Partners, where responsibilities included Head of Branch and Regional Manager, overseeing a significant business unit with a team of 500. Isabel has demonstrated a strong ability to drive sales, enhance customer satisfaction, and lead cultural change within large teams. Isabel holds a 2.1 BA Hons degree in History and Sociology from the University of Warwick, earned between 1998 and 2001.