John Pan

John Pan has a diverse work experience spanning over a decade. John most recently worked as the Vice President of Contact Center at Walker Advertising since June 2018. In this role, they guided attorneys in increasing their client base and revenue through joint advertising programs. Prior to that, they served as a Member of the Board of Advisors for Design Thinking at UC Riverside Extension Professional Studies since January 2021.

In 2017, John was the Director of Sales Operations at ForwardLine Financial, where they implemented processes, performed data analytics, and engaged in strategic planning to grow the small business lending business. John also collaborated with the head of sales to enhance the effectiveness and productivity of the sales floor.

From 2014 to 2017, John worked at Tax Credit Co. as the Director of Operations. John managed Work Opportunity Tax Credit (WOTC) customers, overseeing approximately 500 clients and leading an operations team that processed WOTC applications across the US.

Before that, John was an Operations Manager at ZestFinance from 2013 to 2014. John managed a call center operations network with over 100 agents and partnered with cross-functional teams to achieve company-wide goals.

John also gained valuable experience at American Express starting in 2006. John held roles such as Senior Manager, Communications Specialist, Team Leader in Global Credit Administration, and Team Leader in World Service. In these positions, they managed regulatory compliance programs, led teams, and consistently met customer and sales metrics.

Additionally, John completed the Leadership Path Program at American Express, which provided him with thorough business knowledge and leadership skills.

Overall, John Pan has demonstrated expertise in sales operations, contact center management, operations management, and regulatory compliance throughout their career.

John Pan earned their Bachelor of Arts in Business Administration (BABA) from the University of Florida between the years 2000 and 2005. John then pursued their Master of Business Administration (MBA) from Kaplan University from 2009 to 2011. Both of their degrees focused on Business Administration and Management, with a general field of study.