Customer Experience and Operations

The Customer Experience and Operations team at Wallenius Wilhelmsen is dedicated to enhancing and streamlining customer interactions and operational processes related to global logistics and shipping solutions. This team ensures the highest level of service quality, manages technical services, oversees end user and site services, drives agile transformation, coordinates customer communications, and innovates operational systems. By aligning customer needs with operational efficiency, they aim to deliver seamless and superior logistics experiences.