Eddie Lin

Business Architect with extensive IT experience driving Fortune 100’s enterprise architecture and business strategy. Guru of IT Operating Model and Service Management Framework leading Enterprise Digital Transformation. Diverse cultural and professional background, excelling at connecting global stakeholders.

My strength is influencing, silo-breaking and strategizing. I am armed with Enterprise Architecture framework & methodologies to strategize and plan, I am experienced with Scaled Agile Framework for Enterprise (SAFe) to practice Continuous Delivery. I have evolved Service Management and Application Governance/Compliance across Enterprise at Cisco to sustain operational excellence.

Experience highlights: Enterprise Architecture methodologies, Strategic Portfolio Planning, Marketing & Sales Automation, IT Operating Model, IT Business Operations and Service Management, ITIL Configuration Management, Application Portfolio and Governance

Tools: ServiceNow (IT Business Management, IT Service Management, IT Operations Management), Troux Architect, Apptio, Inpensa, Rally, Jira