Marina MacLennan

For over 100 years we have been providing local businesses and individuals with expert legal advice. Our team of over 75 legal specialists is based in eleven offices across the Bristol, South Gloucestershire, Bath & North East Somerset and North Somerset region. What that means is that wherever you are based and wherever you want to see your solicitor, you can rest assured that you will get the best person or team for the job right on your doorstep. Why are we successful? We don’t think you should just take our word that our teams of dedicated, specialist lawyers are some of the leading experts in the region. The reassurances given by our membership of several specialist law panels and our being one of the few firms to hold the Law Society’s Lexcel standard should help. But it’s not just about awards and standards. We are dedicated to making sure we’ve thought of the practical things that are important to you. Our local office network ensures we can keep our overheads down so we can pass that saving on to you. We use a range of technologies to ensure you always get the most up to date service and you can even start the ball rolling online for some of our services. Finally, although free parking is available at nearly all of our offices, if you can’t get in we’ll always try to arrange a home visit. How do we work? Your satisfaction depends on our not only doing an excellent legal job but also providing an excellent service. We constantly assess and review this and rely on your feedback to suggest areas for improvement. Our client charter sets out the standards we think you can expect to receive. We send out a client satisfaction questionnaire at the end of every case and all replies go directly to David Sheridan, our Managing Partner. We also welcome external feedback and our case files and procedures are regularly audited by the Legal Services Commission, the various legal services panels that we are on and the Law Society’s Lexcel mark.