Jesus Ignacio Leiva Diaz

Jesus Ignacio Leiva Diaz has a diverse work experience in various roles and industries. Jesus Ignacio is currently working as a Customer Retention Sr. Analyst at Wareclouds, where they provide personalized attention to top brands and solves their problems. Jesus Ignacio also initiates operational improvements for these brands and gathers insights for better retention. Prior to this, they worked as a Customer Experience Analyst at the same company.

Before joining Wareclouds, Jesus worked as an Onboarding Specialist at Justo, where they were responsible for brand activation, customer loyalty, and continuous communication to meet their needs. Jesus Ignacio also conducted platform and sales training, assisted customers in post-sales service, and ensured customer success.

During their time at Falabella Retail S.A, Jesus worked as a Seller in the watch section of Falabella in Alto las Condes mall. Jesus Ignacio managed inventory, attracted customers, and contributed to sales.

Jesus has entrepreneurial experience as the Founder of Tenemos orejas verdulería online. In this role, they prospectively generated sales opportunities, managed suppliers, and maintained a daily sales database. Jesus Ignacio also visited clients, including individuals and companies, to expand the customer base and explore new business opportunities.

Earlier in their career, Jesus worked at LATAM Airlines, where they held multiple roles. Jesus Ignacio served as the Head of Onboard Service, leading teams and ensuring customer satisfaction. Jesus Ignacio also managed objectives, measured the NPS of their team, and resolved crises and problems. Jesus also had roles as a Senior Cabin Crew Member, Cabin Crew Member, Junior Cabin Crew Member, and Trainee Cabin Crew Member.

Before joining LATAM Airlines, Jesus worked at Oakley as a Store Manager, where they were responsible for team leadership and meeting sales targets. Jesus Ignacio also had roles as a Sub Store Manager and Seller.

Overall, Jesus Ignacio Leiva Diaz has extensive experience in customer service, brand activation, sales, team leadership, and problem-solving in various industries.

Jesus Ignacio Leiva Diaz attended Universidad Andres Bello from 2006 to 2012, where they pursued a degree in Medicina Veterinaria; however, their studies were incomplete. In 2021, they enrolled in Escuela de Comercio de Santiago to pursue a degree in Ingeniería en comercio internacional.