Richard Francis

Richard Francis is an experienced marketing professional currently serving as the Retention Marketing Director at Warner Bros. Discovery since April 2022, following a tenure as Senior Retention Marketing Manager at Discovery Inc. from June 2019 to April 2022. Richard's expertise encompasses customer lifecycle strategy development, CRM campaign optimization, and loyalty program implementation, demonstrated in previous roles at companies such as The White Company and Norwich City Football Club. Richard holds a BSc in Business Studies with a specialization in Marketing from Cass Business School, complemented by a foundational role in marketing and design at The Old Rectory Hotel.