Philippa Cresswell

Philippa is the Executive Director On Board Customer Experience for Avanti West Coast Rail having previously held the dual roles of Head of Projects and Programmes for Commercial and People and Customer Experience Directorates.

Prior to joining Avanti, Philippa worked as a consultant undertaking a number of strategic development roles for clients such as FirstGroup plc, Thomson Holidays (Tui), Intercontinental Hotels and Weight Watchers UK. From 2001 - 2010 she was Customer Experience Director with Virgin Trains and previous roles were in retail.