Latina L.

LaTina L. has a diverse work experience spanning multiple industries. Their most recent role is as the Director of Customer Experience at Washington Gas, where they are responsible for defining and executing the customer experience strategy for over 1.2 million customers. Prior to this, they served as the Digital User Experience Manager at the American Counseling Association for three years. LaTina also has experience in managerial and communications roles at UnitedHealthcare, Inova Health System, and NOVEC. In addition, LaTina has worked as a Communications Coordinator at March of Dimes and as a Departmental Specialist at Lewis & Clark Graduate School of Education and Counseling.

LaTina L. has a Bachelor of Science degree in Journalism & Communications with a concentration in Electronic Media (Television Production) from the University of Oregon. LaTina also holds a Bachelor of Science degree in Psychology from the same university. Additionally, they have obtained certifications in Forrester Mapping Customer Journeys and Forrester Mastering Customer Experience from Forrester in 2022, UX Certification from Nielsen Norman Group in 2021, and Google Analytics Certification from Google in December 2018.