Brian Anderson

Brian Anderson is an accomplished professional with extensive experience in customer technology and innovation within the transportation sector. Currently serving as the Director of Customer Technology & Innovation at the Washington Metropolitan Area Transit Authority (WMATA), Brian oversees a $150 million capital portfolio focused on enhancing customer-facing technology. Key achievements include achieving a 95% customer satisfaction rate with new product rollouts and significantly increasing engagement through innovative digital strategies and improved communication channels. Prior to WMATA, Brian held several roles, including Manager of Communications at SEPTA, where efforts in modernization and engagement led to the implementation of a new passenger data format and expanded social media presence. Brian's educational background includes a B.S. in Business Administration with a focus on Management Information Systems from Drexel University.