Hala Soliman

Hala Soliman has over 14 years of experience in customer service and management, currently serving as a Senior Customer Service Agent for National Accounts at Wasla Outsourcing since April 2009. Responsibilities include task allocation, staff performance oversight, management reporting, holiday and training organization, problem resolution, performance reviews, and team HR reporting. Hala previously worked as a Customer Service Representative, handling national accounts and ensuring customer satisfaction. Additional training includes a comprehensive HR course at Talent Recruiters Egypt and certifications in HR Management and English Conversation through Resala Charity Organization. Earlier roles included cashier and head cashier at Metro Markets, where operational management and employee training were key duties. Hala holds a Bachelor’s Degree in Commerce from Ain Shams University, earned between 2002 and 2006.