Jaya Alakkat

Jaya Alakkat currently serves as the Director of IT Service Management and Governance at Wastequip, a position held since April 2025. Previously, Jaya was the Head of Global IT Service Management and ServiceNow Platform at JELD-WEN, Inc. from May 2018 to April 2025, leading the ITSM strategy and integration of ServiceNow with enterprise applications. Prior roles include Head of IT Service Management at American Tire Distributors, where operational processes were established in line with ITIL best practices, and IT Change Manager at Family Dollar, responsible for enforcing change management policies. Jaya's earlier experience includes project management and application administration at Family Dollar and business administration at Summersky Enterprises LLC. An educational background includes an MBA in Business Administration from the University of Phoenix and a BSc in Physics from the University of Calicut.