WatchGuard Technologies
Charles Royse is a skilled technical support professional with extensive experience in troubleshooting complex technical issues and providing exceptional customer service at WatchGuard Technologies since July 2018. Progressing through various roles, Charles has handled escalated cases, performed remote installations, and collaborated with multiple departments to address cloud-side problems. Prior experience includes IT support and network administration at Clover Park Technical College, where responsibilities included customer support and network security, alongside a series of delivery and culinary roles that showcase strong service and operational management skills. Charles holds an Associate of Applied Technology in Computer Networking and Information Systems Security from Clover Park Technical College.