Iona Rai

Iona Rai has extensive experience in customer service and sales support, currently serving as a Security Renewals Representative at WatchGuard Technologies since January 2017, where responsibilities include enhancing customer experiences through effective communication and problem-solving. Prior to this role, Iona held positions such as Customer Solutions Specialist and temporary Office Assistant, focusing on customer engagement and operational support. At CSDC Systems Inc., from April 2010 to February 2016, Iona contributed as an Inside Sales Support and provided administrative support, ensuring accurate client data management within AMANDA Database. Iona's early career includes delivering exceptional customer service at Fidelity Investments from March 2004 to March 2007. Iona's educational background includes studies at Sheridan College from 2017 to 2019.