Mikhaela Reed

Mikhaela Reed is an experienced IT professional currently serving as a Service Desk Analyst II at WatchGuard Technologies since November 2019, where responsibilities include providing global on-site and remote support, managing tools such as Jamf Pro Server, Active Directory, Exchange, Azure, and Smartdeploy. Prior to this role, Mikhaela worked as an Associate Systems Engineer at Genesys from October 2018 to July 2019, focusing on tier 3 production support for the PureConnect VOIP product and managing client databases. Mikhaela began a career in IT at Reed Elsevier Philippines as a Service Desk Analyst, gaining hands-on experience with Windows servers, after working as a Customer Service Representative at TeleTech Philippines while pursuing a Bachelor of Science in Computer Engineering from the Technological Institute of the Philippines.