Ann Izzo

Ann Izzo is an accomplished operations director with extensive experience in customer service and quality control across various industries. Currently serving as the Director of UPSTART Operations at Waterford.org since 2009, Ann leads efforts in providing educational software to at-risk families, focusing on parent engagement to enhance program success. Prior roles include Quality Control Coordinator at HDR, where Ann established quality standards, and Customer Service Manager at Uppercase Living, where Ann created a successful contact center. Ann's earlier experience includes office management at Precise Metals, where ISO certification was achieved, and significant leadership in building the customer service department at Overstock.com, which expanded to a 300-person call center. Ann began a career in customer service management at Insight Communications, overseeing operations for a cable office servicing 30,000 customers.