Shannon Simmons

Shannon Simmons, PMP has a diverse range of work experience in various roles and responsibilities. Currently, Shannon is the Director of Strategy & Operations, Client Experience at Waterworks. In this role, Shannon focuses on implementing and project managing operational and technology initiatives to enhance the client experience. Shannon provides strategic partnership and works towards improving workflow and digitizing processes, ensuring high client satisfaction and improved profit margins.

Prior to this, Shannon served as the Director of Client Services & Channel Support at Waterworks, leading a team responsible for delivering service excellence to clients. On the front lines of client inquiries, Shannon's team focused on resolving issues effectively and efficiently.

Shannon also held the position of Director of Channel Support at Waterworks, where they led a team that acted as a liaison between sales channels and the corporate headquarters. They ensured accurate and timely communication and seamless execution of processes.

Before their roles at Waterworks, Shannon was the Senior Manager of Channel Support, where they built a team to support sales operations and implemented incentives to drive sales efforts. In addition, Shannon successfully designed and launched an intranet as a valuable internal resource for associates.

Shannon's career began at Marriott International, where they served as an Operations Manager. They gained experience in managing day-to-day operations before moving on to Maurice Villency as a Sales Associate.

Overall, Shannon Simmons, PMP has a strong background in strategy, operations, client services, channel support, and sales.

Shannon Simmons, PMP holds a Project Management Professional (PMP) certification from the Project Management Institute (PMI) in Harrisburg, PA, which was obtained in 2019. Prior to that, they pursued a Bachelor of Science in Business Administration (BSBA) with an emphasis in International Business from The University of Southern Mississippi from 1995 to 1999, focusing on finance and economics. Shannon also received their high school diploma from Covington High School in 1995. In addition to their educational background, they obtained a certification in "Presenting to Senior Executives" from LinkedIn in August 2022.