Ramya Lakshmanan

Ramya Lakshmanan has a diverse work experience spanning multiple industries and roles. Ramya currently serves as the Global Head of Customer Success & Account Management at WATI, a leading WhatsApp API provider. Prior to this, they were the Senior Director of Account Management at Plum, where they played a key role in scaling the account management team and improving customer engagement and growth. Ramya also held the position of Director of Onboarding Experience & Account Management at Plum, where they focused on enhancing the customer onboarding process.

Ramya's previous experience includes roles at KNOLSKAPE, where they served as the Director of Customer Success and was responsible for agile transformation within engineering teams. Ramya also worked at Summit PayCom Pvt Ltd as the Associate Director of Product Engineering and at PayPal as a Software Engineer, where they developed merchant statements and REST services.

Earlier in their career, Ramya worked at Lister Technologies as a Software Engineer and TCS as an Assistant Software Engineer, where they successfully led the Live Support team and achieved zero bug count. Overall, Ramya has demonstrated strong leadership and customer-focused skills throughout their career.

Ramya Lakshmanan began their education journey in 2001 at Vidyaniketan Matriculation Higher Secondary School, where they pursued their High School education in Computer Science. Ramya then went on to pursue a Bachelor's Degree in Information Technology from Anna University, from the years 2003 to 2007. Afterward, Ramya enrolled at XLRI Jamshedpur in 2012 to obtain a Master's Degree in the field of Business Management, focusing on the Post Graduate Certificate program. In addition to their formal education, Ramya has also obtained certifications such as the Oracle Certified Associate from Oracle and the Sun Certified Java Programmer 1.5 from Sun Microsystems. The exact dates of when they obtained these certifications are not provided.