Dave Cross

Dave Cross is a Community Support Specialist at Wattpad. Dave previously worked as an intern at Rakuten Kobo Inc. and English Central.

Cross began their career as an intern at Rakuten Kobo Inc. in May 2018. There, they were responsible for investigating customer reported issues, communicating fix recommendations to publishers, and advising customer care on how best to assist customers. Dave also assisted with developing Kobo's Accessibility policy, inspected fixed-layout EPUBs for content violations, created queries in Kobo's content management system, tracked and reported recurring issues, built test EPUB files to find best practices, supported the Audiobooks QA team, helped develop Kobo's EPUB Guidelines for publishers, and worked on numerous team projects spanning multiple departments.

In January 2018, Cross began interning at English Central where they supported the Sales and Marketing Coordinator by organizing sales data using Microsoft Excel and liaising with potential clients for Information and Communication Technology textbook sales. Dave also developed a method for researching market opportunities and symposia at which to promote K-12 and college digital literacy textbooks, designed sales videos using Powtoon, and built sell sheets to present to major clients.

Cross has a background in publishing, having completed a program at the G. Raymond Chang School of Continuing Education at Toronto Metropolitan University. Dave also holds a Bachelor of Arts and a Master's degree in Dave'story from York University. In 2018, they received certification from BookNet Canada in "So You Think You Can Code" as a competitor.

Some of their coworkers include Briana Ferrer - Senior Community Support Specialist, Chinmay Garge - Community Manager, and Kaarina Mikalson - Community Support Specialist. Their manager is Barbara Ott, Head of Community Wellness.