Jordan Gray

Jordan Gray is a highly experienced Senior Service Desk Analyst currently working at Wavenet since December 2024, with prior experience in similar roles at Daisy Group and a solid background in technical support and customer service. Responsibilities include mentoring junior team members, documenting processes, managing incidents and service requests, and ensuring high customer satisfaction by meeting and exceeding key performance indicators. With a rich history in technical support positions at Kings Secure Technologies, CBRE, and Xerox, as well as initial roles in customer service, Jordan possesses a comprehensive skill set in IT support and customer communication. Jordan holds a Level 3 degree in Public Services from Leeds City College.