Ihab Maged is a results-driven telecom and customer experience professional with over 22 years of expertise in customer care, vendor management, business development, and quality assurance. Currently serving as a Customer Care Operations-Tech Project Manager at WAVZ for Digital Transformation, they spearhead strategies to optimize customer service and lead SAP CRM deployment. Previously, they held various leadership positions at Vodafone Egypt, excelling in operations management, team leadership, and enhancing customer satisfaction. Ihab earned a B.Sc. degree in Accounting from Ain Shams University, laying a strong foundation for their career in the telecom sector.
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