Carlos J. Galvez

Carlos J. Galvez has extensive experience in technical support and customer service across various organizations. Currently serving as a Team Lead at Wayfair since November 2018, Carlos previously held roles as a Technical Support Specialist Tier I at Sonos, Inc. and as a Tech Level I at Micro Center, where responsibilities included diagnosing hardware and software issues, recommending computer configurations, and ensuring customer satisfaction. Carlos’s early career included customer service at Comcast and IT support as a Network Technician Level II at Thompson Island Outward Bound, where skills in network management and security were developed. Carlos's educational background includes studies at Bunker Hill Community College, Katharine Gibbs Technical School, and the University of Massachusetts Boston, with a focus on Computer Technical Support.