Patrick Bowles

Patrick Bowles serves as the Director of Client Experience Operations at We Insure since May 2024, where significant achievements include establishing standard operating procedures and implementing automation software that increased policy retention to 83%. Prior to this role, Patrick was the Director of the Adecco Career Center & Outsourcing, successfully relaunching service initiatives and driving revenue growth. Experience also includes a position as Project Manager at Genpact, managing multi-dimensional projects while ensuring client satisfaction and operational efficiency. Earlier roles at Genpact encompassed Operations Manager and Front Line Manager, focusing on performance metrics and process improvements. Patrick's career commenced at Convergys as a Customer Service Team Lead, emphasizing quality assurance and team management. Education includes studies at Florida State College at Jacksonville.