Perpetue Etienne-Charles

Perpetue Etienne-Charles, CSM® has extensive experience in customer success and salesforce. In 2022, they began working as a Customer Success Analyst for WealthHub Solutions, Inc. In 2021, they joined Talent Stacker | Salesforce Career Development Program as a Salesforce Certified Administrator, learning best practices of Salesforce Platform implementation, participating in live workshops around Salesforce topics, and being a team player in solutioning business requirements through Salesforce projects. Perpetue also worked as a Ground Transportation/Public Information Specialist at Philadelphia International Airport for Parkway Corporation, providing instant information on ground transportation, airport or Philadelphia hotels, flight information, restaurants, area attractions, and baggage claim; participating in regular meetings with managers to facilitate improvement of operations; and completing all reports as required by management and reporting all incidents. Additionally, they were a Salesforce Administrator Intern at City of Philadelphia - Philly311, creating executive reports and dashboards using Salesforce and providing solutions for improvement of business process and marketing strategies. In 2020, they were a Credit Processor at Universal Credit Services / The Carney Group, verifying and completing 125 applicants’ credit status weekly for qualification of loans/mortgage by navigating multiple computer systems and confirming information directly with creditors while following federal and state regulations, updating potential borrowers' credit reports and verifying credit's inquiries, and ensuring accuracy of data and updating applicants’ profile in the database. Finally, from 2017 to 2021, Perpetue Etienne-Charles, CSM® worked for Parkway Corporation in two roles: Documentation and Ground Transportation Associate at Philadelphia International Airport, providing information to passengers regarding flights, directions, transportation, and events and dispatching taxis, vans, and limousines; and AVI and Lot Coordinator at Philadelphia International Airport, performing office administration tasks such as filing and scanning documents, creating forms, communicating via phone, emails and in person with customers, participating in regular meetings with managers to facilitate improvement of operations, and supervising a total of three lots, used as parking garages, and preparing daily reports.

Perpetue Etienne-Charles, CSM® has an education history that includes a Bachelor of Science in Health Information Administration from Peirce College (2017-2021), an Associates of Science in Health Information Technology from Peirce College (2015-2017), and an Associates of Arts in Culture Science and Technology from the Community College of Philadelphia (2012-2015). In 2021, they also completed a Salesforce Administration Certification from Tech Up/ Achievability. In addition, they have obtained several certifications, including the Business Administration Specialist Superbadge from Trailhead by Salesforce (2021), the Salesforce Certified Administrator (SCA) from Salesforce (2021), the Lightning Experience Reports & Dashboards Specialist Superbadge from Trailhead by Salesforce (2021), the Security Specialist superbadge from Trailhead by Salesforce (2021), and the Project Management Essentials Certified (PMEC) from the Management and Strategy Institute (2020).