Anna Makuch (Piegza) is an experienced Performance Manager at AMS since June 2016, where responsibilities include overseeing the delivery of KPIs and SLAs, managing the Governance Framework for client accounts, and driving continuous improvement initiatives. With a tenure at AMS from November 2008 to March 2015, Anna held several managerial roles in Permanent Administration, Business Intelligence, and Global HR Operations, beginning as an Administrator in HR Operations. Prior experience includes a receptionist position at Grupa Wierzynek S.A. Educational qualifications include a Master's degree in Foreign Affairs and International Projects Management from Wyższa Szkoła Europejska im. Ks. Józefa Tischnera and a Bachelor's degree in English Philology from the University of the National Education Commission in Krakow.
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