Silvia Araña

Silvia Araña is a seasoned professional in customer service and event management, currently serving as Customer Service Support Team Leader at Planet since April 2023, where responsibilities include leading a multicultural team and monitoring KPIs for continuous improvement. Prior roles at Planet included Customer Service Support Trainer and Engagement Ambassador, focusing on process optimization and employee engagement. Silvia's experience also spans event coordination at Cassette Club Madrid and communication management in event production at Patton Producción Técnica. Additionally, Silvia has held various customer service positions at Cigna Healthcare Europe and educational roles at Kids&Us and Helen Doron English España. Silvia holds a degree in Early Childhood Education with an emphasis in English from Universidad de Alcalá.