Krystle Bouck

Krystle Bouck is an experienced leader in customer experience and operations, currently serving as VP of Customer Experience at WebMD Ignite since April 2022, where their focus is on supporting healthcare clinicians and integrating previously acquired teams. From January 2020 to April 2022, Krystle held the position of Director of Customer Operations Program Management at OpenText, overseeing the training and quality of a global technical support organization post-acquisition of Carbonite. Krystle's tenure at Carbonite from June 2007 to January 2020 included roles as Director of Customer Care Operations, Technical Quality & Training Manager, and Team Manager, where Krystle pioneered training programs and led technical support specialists. Earlier experience includes hospitality management at Ocean View Inn and Resort, volunteer work at Hospice Marlborough, and various positions at Shaw's Supermarkets. Krystle holds a BA in Political Science with minors in Economics and English from Regis College.