Mary Hill

Mary Hill is an experienced professional in customer operations and contact center management. Currently serving as the Managing Director of Enterprise Contact Center Operations at Webster Bank since August 2022, Mary oversees operations for Webster, HSA Bank, and prospective acquisitions, focusing on driving efficiencies, strategic planning, and technology solutions. Prior to this role, Mary was the Sr. Manager of Customer Operations at StubHub from March 2012 to August 2022, where responsibilities included enhancing customer experiences across various channels and improving performance metrics. Mary also held the position of Director of Client Care at Companions & Homemakers from September 2005 to March 2012, providing leadership to site managers and acting as an escalation point for clients and internal departments.