John Zaganczyk

John Zaganczyk was named vice president – customer service for WEC Energy Group in June 2015, and promoted to senior vice president – customer service in November 2018.

In this role, Zaganczyk directs customer research and programs, e-services, customer technology projects, meter-to-bill, AMI strategy and operations, credit and collections, and business and residential care centers, including customer service integration and transformation, for We Energies, Wisconsin Public Service, Peoples Gas, North Shore Gas, Minnesota Energy Resources and Michigan Gas Utilities.

Zaganczyk previously served for seven years as director – customer care centers at We Energies and was responsible for the company’s response to more than 4 million contacts made by customers every year via phone, interactive voice response, email, social media and other channels. He directed the performance of more than 300 employees at the company’s customer care centers in Milwaukee and Pewaukee. He also directed the company’s Customer Services legal claims group. He was appointed to his current role when WEC Energy Group was formed in June 2015.