Nick Gallo

Nick Gallo is a seasoned professional with extensive experience in customer service and call center management. Currently serving as a Senior Customer Service Associate at WEC Energy Group since September 2023, Nick previously held the role of Call Center Manager at Eon Clinics from July 2020 to May 2023, where responsibilities included supervising team performance, training new employees, and implementing process improvements. Nick's background also includes positions at ULTA Research Services LLC, Schlesinger Associates, and Competiscan, with a consistent focus on recruiting, participant management, and operational efficiency in market research. Additionally, Nick has a solid educational foundation with studies at institutions including the Illinois Center for Broadcasting and Columbia College Chicago.