Karabo Comfort Shigoak

Karabo Comfort Shigoak is a skilled Business Analyst and Customer Success Manager with extensive experience in business process mapping, requirement elicitation, and project scoping. Currently working at Connect since May 2023, prior roles include serving at illation and Syscor | Automation Advisory, alongside academic experience as a facilitator and trainee in end-user computing and systems development. Educational qualifications include a BSc Honours in Computing from the University of South Africa and a Bachelor's degree in Computer Science and Geography from North-West University, supplemented by a business analysis qualification from Mindworx Academy. With a sound foundation in technical skills, including SQL, Python programming, and data analysis tools, Karabo is dedicated to driving business improvements and optimizing processes.