Brian Ogden

Brian Ogden currently serves as the Associate Director of Global Support Operations at Weedmaps, overseeing B2B and B2C support for the leading cannabis e-commerce platform since December 2023. Prior to this role, Brian held the position of Sr. Director of User Support Operations for Streaming Products at SiriusXM from October 2019 to March 2023, where strategic direction for support teams for SiriusXM, Pandora, and Stitcher was defined and executed. Brian’s career includes experience as Sr. Manager of User Support Operations at Pandora, where management of support specialists and auditing of service quality was performed, along with earlier roles as User Support Manager and Support Specialist, focusing on user assistance and issue reporting through JIRA. Brian earned a Bachelor of Arts in English Language and Literature from San Francisco State University and an Associate of Arts from City College of San Francisco.