Weenect
Rachid LMAKHLOUFI is an experienced customer care professional currently serving as the Customer Care Manager at Weenect since July 2016, where responsibilities include CRM implementation, writing SOPs, managing ticket escalations, and monitoring KPI trends. Prior roles include Support Sales Assistant at WOUNDWO, where order management in SAP and sales support were primary tasks, and Export Sales Assistant at Baier & Schneider GmbH & Co KG, focusing on order processing and administrative support for the French sales team. Earlier experience includes a Research Officer position at Business France, conducting economic monitoring of investment projects, and a Sales Assistant role at SNAAP Interactive, engaging in telemarketing and online store development. Rachid LMAKHLOUFI holds dual master's degrees in International Business/Trade/Commerce from Université Paris-Est Créteil and International Economic Relations from Albert-Ludwigs-Universität Freiburg.
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Weenect
Why do they have to play so much with our emotions? Because it is true that our pets often go... a little too far... That's the reason for our commitment. Our GPS for cats and dogs work in real time and without distance limit. No matter where he goes, you will always be there for him. We are a French company resolutely turned towards the world: - Offices in Paris, Brussels and Miami - A multilingual team that speaks more than 8 languages - A network of 2,000+ pet shops and veterinarian partners around the world - More than 250,000+ pet owners equipped with a Weenect worldwide And above all, like our four-legged friends, we refuse to take ourselves too seriously. Humility, simplicity and availability are our core values. We are Weenect, and we are by your side to protect those you love. 🐶🐱 🧡