Rachid Lmakhloufi

Rachid LMAKHLOUFI is an experienced customer care professional currently serving as the Customer Care Manager at Weenect since July 2016, where responsibilities include CRM implementation, writing SOPs, managing ticket escalations, and monitoring KPI trends. Prior roles include Support Sales Assistant at WOUNDWO, where order management in SAP and sales support were primary tasks, and Export Sales Assistant at Baier & Schneider GmbH & Co KG, focusing on order processing and administrative support for the French sales team. Earlier experience includes a Research Officer position at Business France, conducting economic monitoring of investment projects, and a Sales Assistant role at SNAAP Interactive, engaging in telemarketing and online store development. Rachid LMAKHLOUFI holds dual master's degrees in International Business/Trade/Commerce from Université Paris-Est Créteil and International Economic Relations from Albert-Ludwigs-Universität Freiburg.