Charmaine Wheatley

Charmaine Wheatley has a solid work experience in customer success and account management roles. Charmaine is currently working as an Account Manager at Runa since November 2022. Prior to that, they worked as a Customer Success Manager at Runa from July 2021 to October 2022.

Before joining Runa, Charmaine worked at Team Satchel from August 2019 to June 2021, where they held the position of Senior Customer Success Manager. Their responsibilities included onboarding new schools, providing launch plans, and offering ongoing advice and support. Charmaine also monitored engagement and product adoption among users and schools.

Charmaine also had roles at Team Satchel as an Onboarding Specialist from February 2017 to August 2019, and as an Account Manager from March 2016 to February 2017. In these positions, they focused on providing support and guidance to schools, ensuring engagement with the product, and generating revenue through renewals and upselling.

Earlier in their career, Charmaine worked as a Customer Service Coordinator at Natuzzi, where they handled customer complaints in a timely manner. Charmaine also had a brief stint as an HR Recruitment Coordinator at Man Group.

Charmaine's experience also includes working at eFinancialCareers as a Client Success Specialist from August 2013 to October 2015. In this role, they provided specialized customer service to top tier clients, conducted data analysis, and conducted client training.

Charmaine started their career at Trinity Mirror Digital Recruitment as a Client Account Manager from May 2010 to July 2013. Their responsibilities included account management, retention, and support for both clients and candidates.

Overall, Charmaine Wheatley has a diverse background in customer success, account management, and customer service roles, with a focus on driving engagement, providing support and guidance, and generating revenue.

Charmaine Wheatley completed their A Level's in Sociology, Biology, and Business Studies at Crossways Academy from 2004 to 2006. Charmaine then pursued a Bachelor of Arts degree in Sociology at the University of East London from 2006 to 2009.