Shane Baker

Shane Baker is a seasoned professional with extensive experience in customer experience management and technical support. Currently serving as Sr. Manager of Customer Experience at WeLink since July 2023, Shane leads a team focused on enhancing customer lifecycle strategies and developing scalable solutions for improved service operations. Previous roles include Creative Manager at Honors Graduation/Customization House, where Shane spearheaded branding and marketing campaigns, and Technical Support Manager, ensuring efficient workflows and process enhancements. Shane's career also includes positions at Spot Business Systems and Trek Bicycle, providing technical support and executing marketing campaigns. With a Bachelor of Science in Graphic Design from Arizona State University, Shane combines creative expertise with a strong background in customer service and technical support.