Başak Özçelebi

Başak Özçelebi currently serves as Customer Success Team Lead and previously held the position of Customer Success Specialist at Wellbees since January 2023. Özçelebi has demonstrated strong account management skills, successfully improving customer onboarding processes and fostering lasting client relationships. Prior experience includes the role of Assistant Customer Experience Manager at Ozan SuperApp, where Özçelebi utilized Customer Experience metrics to enhance customer journeys. As Customer Service Manager at Global Kapital Group, higher standards were introduced for customer service operations, while performance assessments informed training initiatives. Özçelebi began career as Customer Service Supervisor at Yemeksepeti, overseeing a team that improved overall service delivery. Özçelebi holds a Bachelor's degree in Sociology from Istanbul University.