Jenni Ross

Jenni Ross is an accomplished professional with extensive experience in user experience design and product management. Currently serving as the Director of Experience Strategy and Design at Wellmark Blue Cross and Blue Shield since September 2017, Jenni focuses on building teams to enhance customer experience within the organization. Previously, at Redbox, Jenni held multiple leadership roles, including Director of User Experience and Product Management, where a cross-functional team was managed through the complete product lifecycle. Jenni's career also includes consulting for Centralis, developing user research strategies, and creating successful design changes for Fortune 500 clients. An educational background includes an Executive MBA from The University of Iowa Tippie College of Business, an M.S. in Human Computer Interaction from DePaul University, and additional qualifications from Northwestern University and Loyola University Chicago.